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Your IP Infrastructure Company
Contact centres are becoming indispensable business tools in every industry. Whether located on or off site, they act as an extension of your organization, which is why you need to ensure you have a system in place designed to maintain high levels of quality and service.
Activo provides integrated contact centre solutions for businesses of all types and sizes, making sure you have the behind-the-scenes supports you need like QoS requirements and ample trunking as well as front-end capabilities like skills-based routing and multichannel (or omnichannel) communications. We work with industry-leading suppliers like Cisco, Avaya, and Mitel and provide on-premise contact centre solutions or host off-site through contact centre as a service (CCaaS) offerings.
Advantages that come with employing an on-premise contact centre solution include:
This can be a sensible option for enterprises wishing to:
Depending on your needs, you may consider a hybrid approach—retaining some of your contact centre tools and applications on premises while having others located off-site or in the cloud. This path allows you to enjoy the best of both worlds and is especially suitable for organizations looking to gradually transition away from on-premise contact centre solutions.
We build your network, putting the necessary hardware, software, network, and controls in place to make systems work harmoniously together.
The Age of the Information Society is turning disparate platforms into interconnected, interoperable, and smart networks. We work with you to ensure you are able to take full advantage of emerging trends.
Our highly trained and certified technicians monitor, maintain, and enhance your networking infrastructures throughout their lifecycles—saving you time and money while minimizing risk.