Audio Visual – Business Manager
Location
As a leading network systems integrator and national IP infrastructure company, Activo provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures.
We recognize that today’s businesses and organizations depend on scalable and secure networks for growth and success, but that emerging solutions (such as network-enabled devices, cloud-based services, and more) are placing ever-growing demands on organizational networks. Ultimately, we help you gain a competitive edge by leveraging networks and technology. We see beyond a single service or device—identifying opportunities to integrate otherwise disparate elements and create innovative solutions that decrease costs, increase productivity, and keep your company secure.
We are currently looking for a Business Manager-Audio Visual to join our team. This role will be a subject matter expert on the AV products contained in the Activo Product line and will help to build and develop the practice area.
This role will include the following areas of accountability:
Business Management:
- Develop overall business plan for this practice towards achieving market growth and incremental sales
- Refine growth plans on an ongoing basis as new opportunities come into play
- Identify ways to build security market by means of sales of service and solution bundling (with AV)
Program Development
- Develop Program to best deliver services
- Develop training initiatives to ensure staff are capable of handling the projects required for this line of business
- Develop a certification program
- Develop product presentations for the sales force.
Partner Relations
- Build visibility with vendors and partners to create a competitive advantage for Activo AV products
- Developing strong partnerships towards ensuring best in class training and certification
- Identify new customer targets and execute a strategy to acquire and develop them
- Works within customer accounts to position product line
- Build visibility with vendors and customers to create a competitive advantage for Activo AV products
Technical Knowledge
- Excellent knowledge of products in assigned portfolio
- Good knowledge of AV industry
- Strong Business/Marketing Background
- Understand the market and competitive landscape
Environment, Pace & Challenges
- Dynamic and fast paced, must be able to juggle several issues simultaneously as well as maintain balance between client needs and Activo
- Opportunity to work with minimal guidance
- Ability to lead and manage successfully in a matrix structure
- Challenge: potential pressure in fulfilling client demands and internal demands
The ideal candidate will possess the following:
Position Specific Competencies (Behaviours and Knowledge)
- Business Development/ Operations Experience;
- Strong communication skills (oral and written);
- Very detail oriented;
- Adheres to company rules and directions;
- Demonstrates a confident and active approach to resolving issues;
- Avoids friction with others;
- Able to earn credibility and respect, and ensure people are meeting expectation without formal management of staff; and
- Maintains a balance between being sociable and analytical
Company-Wide Values: The Business Manager is expected to demonstrate Company values in all interactions.
- Customer Responsiveness: Proactive, Professional and Productive
- Accountability: If its going to be, its up to me
- Collaboration: Together we are stronger
- Adaptability: Think creatively, make it happen
- Consistency: The right way every time
- Integrity: The time is always right to do what is right
- Respect: Respect one another
Telecommunications Technician – I&R
Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures.
Activo now has an exciting new opportunity in the business of Mass Market Installation & Repair in the greater Vancouver area
We are looking for techs with a real passion for technology, a sales background to recommend solutions that enhance the overall customer experience and enjoy being a part of a growing team.
Activo is looking for passionate and enthusiastic people, who will provide considerate and dedicated personalized customer service.
Activo Values– Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability and integrity
Locations:
Vancouver
Responsibilities:
- Focus on incremental Sales Opportunities during the customer install phase
- Safety conscious and able to adhere to a highly focused safety culture
- Deliver exceptional customer experience and high-quality installations
- Install and repair support for Phone, Internet, and TV transported over fiber/copper networks
- Responsible for a geographical area to complete assigned work on a daily basis
- Self-motivated and highly organized to manage workload with minimal direction
- Be highly adaptable to constantly changing technologies, methods, and procedures
- Responsible for the installation/commissioning of TV/Internet/Phone equipment
- Installation, termination, and testing of coax, fiber, CAT6
- Safely working at heights up to 60 feet – Uses a ladder, bucket truck, climbing poles, etc…
- Ensures fall protection practices and procedures and saving techniques are in place and followed
- Understands and communicates blue-prints, drawings, work orders, and RFdiagrams in order to successfully complete jobs
Qualifications:
- Care about providing exceptional customer experiences, overcoming objections, and handling both favorable and unfavorable customer interactions
- Comfortable with solutions based selling, recommending products to your customers and upselling TELUS services and products
- Work collaboratively in a team environment and can also work with minimal supervision
- Broad problem-solving abilities and analytical skills
- Able to maintain a high level of performance while working with time constraints in a dynamic work environment
- Normal color vision which is required to work with color-coded wiring
- Can balance a physically demanding workload, which includes standing, lifting, climbing, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments
- Able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability including out of town assignments
- Fluent in English with a clear and genuine communication style, additional languages considered beneficial
- Professional written and oral communication skills
- Natural technical aptitude, and proficient knowledge of common consumer electronic devices
- Dedicated to continuous learning with abilities to learn formally and informally in a dynamic environment
Personal Qualities:
- Attention to detail and accuracy
- Ability to adapt to changing priorities
- Ability to work on multiple time-sensitive projects simultaneously and effectively manage deadlines
- Strong interpersonal and communication skills and the ability to work well in a team environment
- Excellent Customer service skills
Audio/Visual Installer/Technician
Locations
- Toronto, ON
- South West Ontario
- Calgary, AB
Employment Type
Full Time
Job Description
In this vital position, the Audio Visual Technician will be responsible for service calls, installing required hardware, troubleshooting to ensure the installed systems work flawlessly, explaining the system to the client and answering any questions the client may have. This position requires strong technical skills, with 3-5 years experience in the industry, as well as excellent communication skills. We are looking for candidates who are dynamic and professional, able to multi-task and able to work independently.
Desired Skills and Experience
3-5 years experience as a commercial audio visual installation technician and have experience with the following:
- Crestron/AMX controls.
- Extron switchers.
- Polycom and TANDBERG/Cisco videoconferencing products.
- Working knowledge of basic hand tools.
- Good mechanical/fabrication and soldering skills.
- Ability to accurately read wiring diagrams.
- Direct supervisory experience with excellent communication skills.
Please Note: This job involves some heavy lifting and the AV Technician will sometimes have to go up on 25-30 ft. lift.
Responsibilities
The responsibilities for this position include but are not limited to:
- Direct supervision of employee and contract installation technicians.
- Training customers on Activo systems.
- Provide technical support to the sales representatives when needed.
- Install low voltage cabling, wiring, termination, rack building and equipment as per project company standards.
- Troubleshoot and service installed systems and components.
- Review and understand schematics, technical drawings & equipment lists.
- Providing end user system training when required.
Security Technician
Ideally, candidate will have a minimum of 3 years experience in the installation and service of Intrusion, Access Control and/or CCTV systems.
Locations
- Toronto (GTA)
- South West Ontario
- Calgary
- Edmonton
- Vancouver
Successful candidate will be experienced in the installation of commercial security systems within an integrated system environment and must have some experience with wiring and cabling combined with a strong technical aptitude.
The candidate will have excellent interpersonal, problem solving and communication skills and are committed to customer service.
We offer excellent wages and benefits and a challenging career with advancement opportunities.
Network Cabling Technician
Activo is presently hiring Network Cabling Technicians with a minimum of two (2) years experience.
Locations
- Toronto (GTA)
- South West Ontario
- Calgary
- Edmonton
- Vancouver
Successful candidates will have excellent customer, interpersonal and industry skills.
We offer excellent wages and benefits and an excellent work environment.
