Managed Services

In today’s rapidly evolving world, more and more organizations are moving towards a managed services model in order to take advantage of the most innovative software, hardware, and applications and as a strategic method for streamlining infrastructure management and reducing costs.

As a leading network systems integrator, Activo is uniquely positioned to provide broad expertise across a range of services including networking and wireless, physical security, bandwidth, infrastructure cabling, audio/visual, and voice and collaboration. Activo’s managed services solutions offer a customized product and service portfolio coupled with finance arrangements that deliver required services under predictable cost structures and with no hidden fees. We are fully trained and certified with industry leaders like Cisco and Mitel and provide end-to-end support for customers across Canada—from consulting through to design, installation, and ongoing maintenance.

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Key Considerations

Do you have the broad expertise to manage resources in house?

If not, managed services might be ideal for your organization.

Can I outsource the management of some (but not all) network equipment and applications?

If there are certain responsibilities and capabilities you would like to keep in-house, we will happily work with you to craft a customized managed services arrangement that reflects those needs and effectively augments the strengths of your own teams.

A different way to think of this is that by outsourcing specific processes to a managed service provider like Activo, you actually increase the capabilities of your own IT department by lightening workloads to ensure maximum quality, efficiency, and productivity when dealing with critical issues. A managed services arrangement also gives you choice in deciding which services to keep with the in-house team and which to outsource to your managed services provider.

Will switching to a managed services model jeopardize quality of service?

Switching to managed services will not negatively impact Quality of Service (QoS)—the ability to deliver improved service to select traffic transmitted over your networks—as arrangements are set up to monitor and guarantee it at set levels all times.

What features are typically included in a managed services maintenance contract?

Cost Predictability and Savings

Time, labour, and material—whether unlimited or a fixed amount—can all be included in your maintenance service agreement to provide significant savings with a manageable budget.

Network Operations Center (NOC)

Activo’s Network Operations Centre (NOC) can remotely analyze system problems, perform troubleshooting, coordinate with on-site technicians, and track problems through to resolution. The NOC is able to facilitate tier 1 through tier 4 support and escalate issues as needed to speed up problem remediation and guarantee Quality of Service (QoS) and Service Level Objectives (SLOs) are met.

System Monitoring

Our active system monitoring provides transparency into where individual problems occur within your network, ensuring your organization continually receives the quality of service it needs and is able to proactively fix issues before they affect your bottom line.

Reporting

Monthly reports include information about system alarms, availability, and more so you can track patterns, adjust load balancing, and plan for capacity changes to continually improve network performance.

Remote Access

Available to multiple user levels, this solution can enable both external technicians and employees to access critical information from wherever they are whenever they need it. We utilize enterprise-grade SSL authentication and encryption to safeguard all critical information.

On-Site Service (OSS)

OSS is a service resolution system offering you access to qualified and certified technicians who assist in determining the causes of and resolving system faults.

Advanced Parts Replacement (APR)

APR provides your organization with guaranteed quick access to reliable spares in the event of a component failure.

Preventative Maintenance

When performing preventative maintenance, Activo’s technicians will:

Ensure users aren’t experiencing issues with their systems.
Visually inspect equipment to make sure nothing is broken or out of place.
Verify software releases as well as firmware and determine if your system is eligible for an upgrade.
Review log files to discern if frequent failures are occurring.
Check the system health on any devices that have a fan and blow out any fans or equipment of dust and dirt.
Ensure all power supplies, hard drives, and other redundant hardware is functioning properly.
Check UPS battery health and perform self-tests.
Back up all covered, on-site systems.

All Activo Service Maintenance Agreements incorporate some type of preventative maintenance, though the details are always tailored to suit individual needs.

What Are the Benefits of Managed Services?

When you think about how important your networking and communications infrastructures are to the day-to-day operations and overall growth of your business, it’s easy to see how valuable a managed services agreement can be:

Maximize uptime
Get proactive trouble notification
Resolve errors transparently
Reduce time to repair
Enjoy fixed budgets and long-term savings
Experience customized support that ranges from basic through complex
Remotely perform diagnostics, browse activities, and more
Get peace of mind knowing your system is monitored 24/7/365

With Activo, you get a single point of contact for a comprehensive range of system services alongside customer-focused, top-level resources supported by manufacturer certifications and various specializations.