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6 Questions to Ask when Choosing a Partner for Managed Infrastructure Services

Are you considering managed infrastructure services for your company?

Managed services is an easy way to meet all of your communication, network, and infrastructure needs now and in the future. With the right managed services partner, you can:

  • Reduce operational expenses
  • Focus your people on the business (instead of dealing with IT problems)
  • Keep up with the latest technologies
  • Maximize your network’s uptime and availability
  • Optimize performance
  • Control IT costs

InfrastructureIf you’re already thinking about managed services, you likely know about these benefits and are eager to experience them for yourself. But before you commit to a service provider, you should ensure they are legitimate and that you understand their capabilities.

Here are six questions to ask a managed infrastructure services provider before making your choice of partner:

1.     How Current Is Your Technology? Do You Stay Up-to-Date with New Technologies?

The provider should invest in advanced, up-to-date technologies. That’s what they are paid for, after all. Their technologies and processes should be optimized, current, and comprehensive. Ensure they are committed to providing you with access to the best available solutions.

2.     Are Your Technical Resources and Staff Certified?

You need your managed services provider to have real IT expertise. They should have certifications to demonstrate their legitimacy and knowledge.

3.     How Secure Is Your Network?

Any provider handling your business’s information needs to have strong security measures in place to protect your data. That means both physical and virtual security.

Ask if the premises have security measures against unauthorized access, fires, and so on.

Ask if the data will be safe from virtual threats, with security measures like firewalls, intrusion detection, and so on.

4.     How Reliable Is Your Network?

You can’t afford for your network to fail at a critical moment. Find out if the provider has the bandwidth and availability that your business needs to run smoothly. You can ask the provider about their downtime statistics within the last year to get a good idea of their network’s reliability.

5.     Are You Able to Integrate a Variety of Technologies, Applications, and Devices?

Communications is a huge industry, with many large companies often bringing new, innovative solutions to the market. Furthermore, you and your employees may have certain preferences for specific devices or technologies.

Find out if the services provider can manage and support any devices your company needs. Ideally, they should have partnerships with leading third-party vendors so they can give you access to a wide variety of solutions and tools.

6.     Do You Have Service Guarantees? What Are They?

Compare the service guarantees among any managed infrastructure services providers that you are considering. Make sure they stand behind their availability and reliability claims, and that they will proactively manage, support, and monitor your infrastructure.

These questions should give you a good idea of which managed services provider is right for your business. They will also help you weed out those providers who offer unreliable or inadequate services.

>> Activo is an integrated service provider offering coast-to-coast service in Canada. Our skilled technicians are certified and ready to meet your company’s IP infrastructure needs. Contact us now.

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