by Jim Taylor | Mar 17, 2020
To Our Customers
The continued spread of Coronavirus (COVID-19) in Canada has understandably raised concerns for both our customers and employees. At Activo Inc., the well-being and safety of our customers and employees is our top priority.
We want you to know that we are doing everything we can to continue to focus on this, as well maintain the ability to support your business requirements moving forward as this situation continues to evolve.
We will continue to monitor the situation on a daily basis, following the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada, to ensure that we are aligned with the latest recommendations.
Supporting Our Employees & Customers
We continue to share information with our employees, on the best practices to follow, to ensure both themselves and their families remain safe and healthy.
We’ve always been proud of the cleanliness of our office locations, and we know that keeping them clean and sanitized is even more important now. As such, we have purchased additional antibacterial wipes and sanitizer to be available to our office staff and have also outfitted our service vehicles and project sites with similar kits.
In helping to mitigate the spread of the COVID-19 virus, while continuing to support our customer needs, Activo has implemented a “work from home” model as well as a rotation roster for those that need to be in the office. This will be focused on our office-based employees until such time as we feel is necessary based on information from the local health authorities in the communities in which we operate.
In order to have little to no interruption in supporting our customers on-site requirements, Activo has assessed our field resources critical skills and have implemented a program to cross train for geographical and skills coverage. We are training the appropriate field resources to be redeployed in critical areas requiring more or urgent manpower.
We have informed all of our employees that if they are returning from a trip, that is outside of the country, that they should work from home or remain in self-isolation for a 14-day period before returning to work as applicable.
Finally, we continue to ask our employees to follow precautionary measure as recommended by the applicable health authorities in Canada as follows:
- Regular and consistent hand washing for a minimum of 20 seconds and use of hand sanitizer
- Avoid touching eyes, mouth and nose
- Cover a cough or sneeze with a tissue or their elbow, then dispose of the tissue in the garbage
- Clean & disinfect, on a frequent basis, their workstation area which includes their desk, chair, desk phone, smartphone, mouse, keyboard.
- Stay home if you are ill, except to seek medical care
Taking these measures will ensure the safety of our employees and also make the workplace safer for those that need to be onsite.
Addressing Our Supply Chain
We have a team working closely with our distribution, subcontractor and OEM partners to ensure that the products and services Activo requires to support our customers are available when we need them. The Activo Team is continuously monitoring the situation and speaking to these critical partners about their ability to deliver reliable products and services. We will consider setting up alternate partners, when necessary, in order to avoid a disruption of services and support for our customers.
In closing, at Activo we have a responsibility to support those who are affected by this terrible virus, no matter how large or small those disruptions. We will look out for our employees and ensure that they are protected from the impacts of COVID-19 to the extent possible. We will educate our partners to follow the same COVID-19 safety process and practices as we adhere to so that they can continue to support Activo’ s requirements.
We will not forget our commitment to our customers to provide the best-in-class quality care and service to deliver the best possible results. Our continued focus on the changes that take place in Canada, as a result of this virus, will allow us to adapt and adjust our approach to continually support our customer needs, while simultaneously mitigating risk, driving operational resiliency and caring for our employees.
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