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Interactive voice response (IVR) telephony technology enables organizations to automatically segment callers without human intervention. Scripts can be customised to include messages about service capabilities and wait times, complete actions based on voice or keypad-prompted entries, and (when necessary) route callers to the agent best suited to help them address their needs.
Activo works with leading providers like Cisco, Avaya, and Mitel to provide IVR solutions for businesses across Canada that enhance the customer experience while maximising their own team’s efficiency, flexibility, and skills. As a network systems integrator, we are specially equipped to integrate IVR with your existing network infrastructures, UC solutions, and managed services so you get the most out of your voice and communication systems.
Oftentimes yes, however the answer to this question will depend on the nature of both systems. To talk about your specific needs, contact Activo today and we would be happy to discuss this with you.
In some cases IVR can be linked to a contact centre, but it doesn’t always need to be. IVR can be a way for companies who don’t have a contact centre to route calls effectively and efficiently.
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