Deliver Exceptional Customer Service with Expert Interactive Voice Response Services

Interactive voice response (IVR) telephony technology enables organizations to segment callers automatically without human intervention. Scripts can be customized to include messages about service capabilities and wait times, complete actions based on voice or keypad-prompted entries, and route callers to the agent best suited to help them address their needs.

Manage Your Interactive Voice Response with Activo

Activo works with leading providers to provide IVR solutions for businesses across Canada to enhance the customer experience while maximizing your team’s efficiency, flexibility, and skills. As a network systems integrator, we are specially equipped to integrate IVR with your existing network infrastructures, UC solutions, and managed services to get you the most out of your voice and communication systems.

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Frequently Asked Questions About Interactive Voice Response (IVR) Services

Foire aux questions sur Interactive Voice Response (IVR)

Before you get started, here are some common questions asked to help determine what type of services you may need in your business.

Avant de commencer, voici quelques questions fréquemment posées pour nous aider à déterminer le type de services dont votre entreprise pourrait avoir besoin.

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Can IVR connect with my CRM?

Does IVR need to be tied to a contact centre?

Our Interactive Voice Response (IVR) Partners

Nos partenaires en Interactive Voice Response (IVR)

Working with our partners allows us access to quality hardware, software, and certifications that ensure you receive the best products and services available on the market.

Cisco

Mitel

Graybar

Anixter

Why Choose Activo

Pourquoi choisir Activo

With Activo, you can expect a personalized approach to every project, tailored to your unique business needs, and backed by our team’s unwavering commitment to your success.

Avec Activo, chaque projet bénéficie d’une approche personnalisée, adaptée aux besoins propres à votre entreprise et soutenue par l’engagement indéfectible de notre équipe envers votre réussite.

01

Nationwide Consistency

Whether it’s pricing, products, or quality of production, you’ll get the same Activo quality no matter where you are in Canada.

02

Collaborative Solutions

At Activo, we don't try to push you to the latest, most expensive products. We work with you and your systems to provide a modern solution based on your needs.

03

Expert Support

Our team is composed of expert technicians, each with expansive certifications in their field of expertise – and they’re all ready to serve you.

04

Turnkey Technologies

As a leading provider of over 30 IT solutions, we are a one stop shop for cutting-edge network solutions and technology needs.

05

Custom Designed

We take pride in designing solutions to cater to your business. Our team will assess your needs, identify pain points, and develop a custom solution.

Voice & Collaboration Services Across All Businesses

Activo works across a variety of industries, providing custom voice and collaboration solutions in areas from British Columbia to as far as Nunavut. We’ve provided contact centres, interactive voice response, conferencing solutions, and more for businesses in the following industries:

Grocery & Retail
Healthcare
Finance & Legal
Logistics & Manufacturing
Distribution
And More

Improve Your Voice and Collaboration Solutions. Let Activo Help.

For over 15 years, Activo has been offering custom voice and collaboration solutions for businesses across Canada. Experience the benefits of working with Activo now.

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