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Unified Communications / UCaaS

Unified communications (UC) holds a lot of promise for organizations of all types and sizes. It promotes collaboration by integrating the most commonly used communications tools (like PBX or VoIP phones, instant messaging, video conferencing, email, voicemail, and more) as part of a seamless system that makes it easier, faster, and more reliable for people to communicate however, whenever, and wherever they need.

To get the most out of UC, you need a solution that’s not only integrated within itself, but also with the other components of your network infrastructure.

Activo is uniquely positioned to deliver tailor-made, unified UC solutions that let you take full advantage of all UC has to offer. We offer products and technologies from industry leaders like Cisco, Avaya, and Mitel and provide end-to-end support—consulting with you to decide what UC solution best meets your needs, installing tools and technologies as part of a single coherent infrastructure, and supporting the entire environment throughout its lifecycle.

On-Premise Unified Communications Solutions

An on-premise UC solution can be your key to unlocking unified experiences for users across multiple devices, improving efficiencies, delivering better customer service experiences, and more.

Some of the benefits with hosting your UC solution on-site include:

  • Having physical control over the infrastructure you use.
  • Ensuring security and compliance by keeping sensitive data in-house.
  • Being more cost effective in certain situations (for some small and mid-sized businesses in particular).

Unified Communications as a Service (UCaaS)

Off-Premise/Cloud Hosted Unified Communications Solutions

A hosted UC solution can be the smart choice for SMBs and enterprises looking to:

  • Simplify management by not having to invest in hardware and automating updates so you are always using the latest versions and releases.
  • Achieve unsurpassed scalability and flexibility so your communications solutions will be ready to expand to adapt to short-term fluctuations and meet the needs of your organization as it evolves.
  • Improved disaster recovery, as data can be backed up more frequently and will not be vulnerable if an event like a fire or a flood occurs at your location.

Is a Hybrid Unified Communications Solution Right for You?

Depending on your needs, you may consider a hybrid approach—retaining some of your UC on premises while having other applications located off-site or in the cloud. This path allows you to enjoy the best of both worlds and is especially suitable for organizations looking to gradually transition away from on-premise UC solutions.

Unified Communications / UCaaS Services

  • Voice
  • Call Routing
  • Unified Messaging
  • Softphones

Voice and Collaboration Services

Find out More About Our Unified Communications / UCaaS Services

Unified Communications / UCaaS Partners

Unified Communications / UCaaS Key Considerations

Are your UC solutions SIP-compliant?

Yes, the voice and collaboration solutions Activo provides are SIP-compliant.

SIP compliance is important for ensuring interoperability between systems and solutions from different vendors as part of one unified, holistic UC solution.

Do I need to use specific types of devices as endpoints?

The answer to this question depends on the nature of your UC solution, though SIP-compliant technologies typically provide organisations with a significant degree of flexibility.

To discuss your needs further, please contact us.

What types of services and tools can be included within my UC solution?

The benefit of unified communications is that your solution can include a variety of communication mediums such as:

  • Voice
  • Video conferencing
  • Instant messaging
  • Voicemail
  • Email
  • Project management software

The combination of tools that will be right for you depends on the needs of your organization.

What is QOS and why is it important?

Quality of Service (QoS) is the ability to deliver improved service to select traffic transmitted over your networks, the ultimate goal being to provide dedicated bandwidth and control over jitter and latency.

QoS is vital for voice communications. If voice packets are delayed, interrupted, or dropped when networks become busy and clogged with traffic, that negatively impacts call quality and makes conversations choppy. A QoS helps to minimise packet loss and maintain standards even during the busiest network periods.

What is VoIP?

VoIP brings benefits for businesses of all types and sizes. It provides high quality and reliable communications without the high costs associated with traditional landlines.

In order for VoIP to work as intended, you need to make sure that the components of your network (including structured cabling and wireless security) infrastructure are able to handle the increased usage. This is because your bandwidth will be used for other tasks as well—like web browsing, emails, file transfers—which will contend with VoIP demands.

A professional VoIP provider will be able to check your current network, test it, and let you know if it will be able to sustain VoIP. If not, many will be able to offer suggestions on improving your network – and some will even have the skills in-house to upgrade your network, making life easier for you.

What equipment is required for VoIP communications?

The two most important components of a VoIP solution are a quality broadband connection and endpoints such as handsets or conferencing units.

To discuss your organization’s specific needs more in depth, contact Activo today.

When I switch to VoIP can I keep my existing phone number?

In the majority of situations customers switching to IP telephony solutions are able to maintain their existing phone numbers, ensuring seamless business continuity.

What benefits can VoIP bring to my organization?

Switching to VoIP can have a range of advantages including:

  • Lower costs associated with both installation and ongoing maintenance.
  • A greater wealth and diversity of features.
  • Increased portability and scalability to keep pace with your needs as they grow.

To discuss your organization’s specific needs more in depth, contact Activo today.

Why Choose Us?

Integrated Technologies & Networks

We build your network, putting the necessary hardware, software, network, and controls in place to make systems work harmoniously together.

Future-Ready Infrastructures

The Age of the Information Society is turning disparate platforms into interconnected, interoperable, and smart networks. We work with you to ensure you are able to take full advantage of emerging trends.

Lifecycle Support

Our highly trained and certified technicians monitor, maintain, and enhance your networking infrastructures throughout their lifecycles—saving you time and money while minimizing risk.

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