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Microsoft Teams Direct Routing Provides a Unified Communication Solution for Enterprises

by Jim Taylor | Nov 16, 2021

Last year we have witnessed a radical shift in the way we work, our customer expectations and workforce transformation, and there is no going back. The shift to hybrid work requires agility, greater flexibility for the employees and an opportunity for the business leader to rethink business transformation.

Remote and hybrid working has led to enterprises requiring solutions to streamline their communication platform. Microsoft teams quickly adapted the hybrid work paradox and provides resources to help organizations thrive in a hybrid world. Microsoft Teams with Direct Routing replaces an existing Private Branch Exchange (PBX) with a cloud-based system. With this system, enterprises are provided full voice calling capabilities traditionally delivered using a PBX phone system located on the business premises.

Direct Routing lets enterprises modernize their telephony infrastructure by providing a Public Switched Telephone Network (PSTN) connection to Microsoft Teams.

Activo offers Microsoft Teams with Direct Routing, a proven certified business-grade unified communication solution with SIP trunks across Canada.

If you are using Microsoft 365 and use Teams for meetings, conferences and chats, you can now integrate PSTN connectivity to have a seamless experience between internal and external calls, support home office workers and manage multi-site operations with Microsoft Teams Direct Routing and Activo’s SIP/SBC solution.

The benefits of using Microsoft Teams Direct Routing include:

All-in-one solution: You can bring together calling, chat, and meetings in an all-in-one app. A call can be quickly started from Teams, Outlook, or your mobile device. Users can collaborate in Office apps within calls and meetings. There is also the flexibility of working across Teams and Outlook seamlessly with unified contacts and calendars.

Call from anywhere: Microsoft Teams Direct Routing provides access to one phone number across your computer, mobile, and desk phone. You can easily turn a call into a group meeting without hanging up or re-dialling. Users can also access their number on a range of devices built for Microsoft Teams.

Secure, reliable, & rich calling: Users enjoy cloud calling features like consultative transfer, music-on-hold, cloud voicemail, and more. There are also options to use built-in auto attendants and call queues or connect to contact center software.

Streamline management: Microsoft Teams Direct Routing saves enterprises time and money with a single provider for communications. Numbers can be easily added using the Teams Admin Center, and issues can be monitored and resolved with call analytics and a quality dashboard.

Working with Activo as a Microsoft Teams Direct Routing Partner

Activo will take your Microsoft Team’s collaboration platform and transform it into a unified voice and collaboration platform with enterprise-grade features for all the users. With Direct Routing, your phone system is no longer separate from IT. Instead, get a completely integrated, secured and fully managed next-generation communication platform for your employees.

With Activo Direct Routing SIP trunks and SBC get customized minutes, new or Port-in DIDs, E911, choice of Desk phones and transform your Microsoft teams to a business-grade UCaaS without having to maintain your legacy phone system.

Contact Activo if you require an update to your current communications infrastructure.